In focus: Hung Vuong Hospital

Joanne HurstRTAC, Success of Clients

From Excellence to Global-Mark: RTAC Certification Elevates Our Infertility Services to International Standards

At the Infertility Department – Hung Vuong Hospital, we believe that every dream of parenthood is precious. As pioneers in reproductive healthcare, our mission is to support individuals and couples through the challenges of infertility. Achieving RTAC certification in 2018 marked a pivotal moment in our commitment to providing world-class fertility services. This milestone has been instrumental in elevating our department to international standards, transforming how we deliver care to our patients.   

About us and our path to RTAC certification

Since our establishment in 2004, the Infertility Department – Hung Vuong Hospital has been committed to providing top-tier reproductive healthcare. Our team, comprising over 32 professionals, including fertility specialists, embryologists, and support staff, operates from our advanced facilities in Ho Chi Minh City, Vietnam. By 2018, we had built a solid foundation, but we aspired to go further—aiming to align our practices with the global standards in infertility treatment. The decision to pursue RTAC certification was driven by our vision to deliver not just exceptional, but internationally accredited care. The RTAC certification represents the standard in reproductive technology, symbolizing adherence to quality benchmarks and international best practices. 

The Certification Journey: A Transformative Experience

The journey to achieve RTAC certification with Global-Mark has been a transformative experience. From the beginning, the Global-Mark team demonstrated an empathetic and meticulous approach, guiding us through a comprehensive evaluation of our practices. This process involved a thorough assessment of our clinical protocols, patient safety, and quality management. Their dedication to understand our challenges and goals was evident as they provided tailored guidance that addressed our unique operational context. The process involved in-depth documentation reviews and constructive feedback sessions, where their hands-on and consultative support was crucial in helping us not just meet but exceed the RTAC criteria. Throughout this journey, our engagement with Global-Mark was more than a series of checklists; it became an experience of growth, allowing us to refine our processes and enhance the care we provide. Their support reinforced our belief that achieving excellence is a continual journey, not a destination. 

Beyond Certification: Opening Doors to New Possibilities

Achieving RTAC certification in 2018 wasn’t just a goal accomplished; it was the beginning of a continuous journey towards excellence. The certification had an impact on our operations, delivering several key benefits:

Strengthened Patient Trust: The certification has resonated with our patients, providing them with an assurance of our commitment to their well-being.

Operational Excellence: The certification prompted us to optimize our procedures, resulting in greater efficiency in our practices.

Global Recognition: In a competitive landscape, RTAC certification distinguishes us in reproductive healthcare, attracting patients seeking top-tier infertility treatments. 

Looking Forward: A Commitment to World-Class Care

Our journey with RTAC – Global-Mark has empowered us to elevate our standards, ensuring that our patients receive the highest level of treatment and support. As we move forward, we remain committed to this path of excellence. Together, we are building a future where every dream of parenthood is within reach.