1. Tell me about your company – what industry you are in and what does your business do?
Gold Coast Community Lifestyles (GCCL) is a not for profit organisation that manages provides services to people with disabilities and their families, who receive NDIS funding or other funding.
We operate in the disability services sector, providing various services to support individuals, families, and participants under the NDIS. Our primary role is to assist individuals in managing the supports aspects of their NDIS plans, ensuring their support needs are met while maintaining compliance with NDIS guidelines. Our aim is to simplify the financial process for participants, helping them make the most out of their plans with minimal stress.
2. Can you please provide some top level information about your organisation, such as size, number of staff, office locations or similar?
GCCL has a dedicated team of professionals working from our office in Currumbin, Queensland. Our organisation has grown steadily, reflecting the increasing demand for quality support services in the disability sector. We take pride in being accessible to the local community, ensuring our services remain personalized and tailored to each individual’s needs.
3. What motivated you to pursue certification?
The motivation behind pursuing certification stemmed from our commitment to continuous improvement in the disability sector for over 25 years. As we expanded, we wanted to ensure that our processes were aligned with best practices and that we provided the highest standard of service to our participants. Achieving certification was an opportunity to benchmark our operations against industry standards and solidify our position as a trusted provider.
4. What was your experience like when working through the certification process with Global-Mark?
Working through the certification process with Global-Mark was an insightful and rewarding experience. The team at Global-Mark provided clear guidance and support, helping us streamline our internal processes and identify areas for improvement. The process was comprehensive, but their approach made it manageable and valuable to our team.
5. What is the result you’ve achieved, for example, are you satisfied with the result?
We are highly satisfied with the results, as the certification not only affirms the quality of our services but has also enhanced our reputation in the community. Additionally, we’ve noticed increased confidence from both participants and their families, leading to new opportunities for growth and partnerships.
For more information on Gold Coast Community Lifestyles, click here.
