1. Tell me about your company – what industry you are in and what does your business do?
Adaptive Joinery was founded in 1988 and has remained a family business right to this day, now in the third generation. We operate in the construction industry, manufacturing and installing high quality commercial Joinery packages for Tier 1 and 2 builders, particularly targeting projects in the Aged Care, Education, Healthcare and Office Fitout sectors.
2. Can you please provide some top level information about your organisation, such as size, number of staff, office locations or similar?
Adaptive has 3 manufacturing locations – Sydney, Melbourne and Wagga Wagga in regional NSW – allowing us to service the entire eastern seaboard of Australia. With over 50 staff and growing, Adaptive consistently delivers large commercial packages on-time and to a very high standard.
3. What motivated you to pursue certification?
One of our key company values is Continuous Improvement. So we have pursued our ISO certification to constantly improve our efficiencies operationally so that the product we deliver is high quality and produced in a safe and environmentally-friendly way. This certification helped us completely revolutionize our core processes, enabling us to deliver a more professional and higher quality service to our clients.
4. What was your experience like when working through the certification process with Global-Mark?
We found their certification process extremely thorough, as Global-Mark did a full review of our current systems and processes and have given us further action items to implement and correct ahead of the next audit towards the end of this year.
5. What is the result you’ve achieved, for example, are you satisfied with the result?
We have improved our core processes, meaning a more efficient flow in delivering our service and end product to our clients. We have also improved the safety of our facilities and are working towards reducing our impact on the environment as much as possible through recycling as much of our raw product as we can and minimizing waste.
6. Have you observed any additional business advantages that arose as a result of achieving certification?
The company presents a more professional image to our clients and allows to gain competitive advantage when tendering projects, as builders value companies that have been through the rigours of an ISO certification and passed.
For more information on Adaptive Joinery, please click here.
