Absolute Medical Response: Achieving Excellence in Healthcare through ISO 9001:2016 Certification
Absolute Medical Response (AMR) is a leading organization in the patient transport, emergency medical support and education and training sectors, dedicated to providing quality, timely and reliable medical response services. With a commitment to excellence and a focus on quality, the company has pursued ISO 9001:2016 certification to further enhance its operations.
Absolute Medical Response specialize in providing medical response services to a wide range of clients, including NSW Health, ACT Health, WA Health, SA Health, Department of Defence, Department of Education, Hospitals, clinics, aged care services, community organisations and private events and individuals. With a team of highly trained medical professionals and a strong commitment to patient care, Absolute Medical Response has earned a reputation for reliability and excellence.
The organization boasts a sizable workforce of over 320 dedicated staff members, including Registered Paramedics, EMTs, Patient Transport Officers, Registered Nurses, Enrolled Nurses, Doctors, administrative personnel, and management professionals. The AMR headquarters is located in Sydney, and have several strategically positioned regional offices to ensure quick and efficient response times across our operational region.
Absolute Medical Response’s motivation for pursuing ISO 9001:2016 certification stems from our unwavering dedication to quality and continuous improvement in healthcare services. AMR recognized that obtaining ISO certification provides a structured framework for enhancing our processes, ensuring patient safety, and improving overall service quality. By adhering to international standards, AMR aims to solidify our position as a trusted and reliable healthcare provider.
ISO 9001:2016 certification also represents an opportunity for Absolute Medical Response to streamline our operations, reduce errors, and enhance customer satisfaction. AMR understands that achieving this certification not only benefits the organization but also bring peace of mind to our clients, knowing that they are receiving services from a company committed to high standards of quality and efficiency.
Working through the certification process with Global-Mark, was a collaborative and educational experience for AMR. Global-Mark provided expert guidance and support throughout the entire certification journey. They conducted thorough assessments of AMR’s processes, policies, and procedures to ensure alignment with ISO 9001:2016 requirements. The certification process involved extensive documentation, training, and audits to identify areas for improvement. Global-Mark’s auditors were highly knowledgeable and provided valuable insights and recommendations. AMR appreciated the constructive feedback and used it to refine our quality management system.
After successfully obtaining ISO 9001:2016 certification, AMR has experienced numerous benefits. AMR have not only enhanced the quality and safety of their healthcare services but have also achieved greater operational efficiency. The certification has boosted staff morale and fostered a culture of continuous improvement within the organization. Additionally, AMR has observed increased trust and confidence among our clients and partners. ISO certification has become a symbol of our commitment to excellence, setting us apart from competitors in the healthcare industry. This has led to an expansion of our client base and increased opportunities for collaboration.
AMR’s pursuit of ISO 9001:2016 certification has been a strategic decision that aligns with our core values of quality and excellence in healthcare services. Our collaboration with Global-Mark was a positive and educational experience, resulting in improved processes and a stronger position in the industry. With enhanced quality management practices and increased trust from clients, AMR continues to thrive and make a positive impact in the healthcare sector.
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