1. Tell me about your company – what industry you are in and what does your business do?
PuroClean Property Services Pty Ltd, is a family-owned and operated organisation, that has been an integral part of the commercial and industrial cleaning and facility services sector since 2006. Founded by James and Joanne Adams, who initially embarked on this journey as a dedicated husband and wife team, their hands-on involvement and tireless efforts were instrumental in building the foundation of the business. Their combined experience and commitment has proven to be a cornerstone of success within the industry.
2. Can you please provide some top level information about your organisation, such as size, number of staff, office locations or similar?
Over the years, our company has experienced sustained growth, consistently delivering unparalleled value to our clientele by addressing their fundamental cleaning, facility, and maintenance requirements. Operating predominantly in New South Wales, PuroClean specializes in serving the public, commercial, and government sectors. Our dedication to customer satisfaction has resulted in a substantial volume of repeat business.
We have small team of 5 that work within our Head Office in Wetherill Park. And 70+ on floor cleaning staff.
3. What motivated you to pursue certification?
Our motivation to pursue certification was driven by several key factors. First, our organisation has experienced significant growth, necessitating the establishment of robust procedures and processes that contribute to our success. While we have implemented effective internal systems, we recognized the importance of being ISO qualified to further enhance our operations. ISO certification provides a structured framework that ensures consistency, quality, and efficiency across all aspects of our business. It also demonstrates our commitment to meeting international standards, which is essential for gaining the trust of our clients, partners, and stakeholders. By pursuing ISO certification, we aim to solidify our reputation for excellence and continue to deliver high-quality services and products.
4. What was your experience like when working through the certification process with Global-Mark?
Our experience working through the certification process with Global-Mark was highly positive and productive. The process was well-structured and transparent, providing us with clear guidelines and support at every step.
Global-Mark conducted a thorough initial assessment to understand our existing procedures and processes. Their detailed feedback helped us identify areas that needed improvement and develop a clear action plan. Throughout the certification journey, Global-Mark’s team was highly supportive, offering valuable insights and practical advice. They were always available to answer our questions and provide guidance, which made the process much smoother.
The final audit was conducted professionally and efficiently. The auditors were thorough yet fair, recognising our efforts and providing constructive feedback. Successfully achieving ISO certification was a testament to the hard work and collaboration between our team and Global-Mark. Overall, working with Global-Mark was a rewarding experience that not only helped us achieve ISO certification but also strengthened our internal systems, contributing to our long-term success.
5. What is the result you’ve achieved, for example, are you satisfied with the result?
Yes, we are very satisfied with the result. Achieving ISO certification has strengthened our internal systems, enhanced our efficiency, and improved our reputation for quality. We have observed several additional business advantages as a result of achieving certification.
6. We have observed several additional business advantages as a result of achieving certification:
- Increased Customer Trust: Clients have more confidence in our commitment to quality and reliability.
- Market Opportunities: We can now access markets and opportunities that require ISO certification.
- Operational Efficiency: Our processes have become more streamlined and efficient.
- Competitive Edge: ISO certification gives us a competitive advantage in the industry.
- Employee Morale: Our team takes pride in working for a certified organization, boosting overall morale and engagement.
For more information on PuroClean Property Services, click here.
