1. Tell me about your company – what industry you are in and what does your business do?
Solo Services Group is an Australian family-owned company established in 1999, specialising in the facilities management industry. Our core services encompass comprehensive cleaning services, property maintenance, security, trade services, and other essential facilities management functions. With over two decades of experience, we are known for delivering high-quality services tailored to meet the specific needs of our diverse client base, which includes government agencies, commercial enterprises, healthcare facilities, industrial sites, Food Production and more. Our commitment to excellence, coupled with our deep industry knowledge, positions us as a leader in the facilities management sector across Australia.
2. Can you please provide some top-level information about your organisation, such as size, number of staff, office locations or similar?
Solo Services Group is based in NSW, with a strong national presence in many capital cities. We utilise 1,500 skilled professionals who are dedicated to delivering exceptional services to our clients. Our head office is located in Sydney, but we maintain regional offices across the country, allowing us to provide localised services with the support of our national infrastructure. This extensive network enables us to respond promptly and efficiently to client needs, ensuring consistent service delivery regardless of location.
3. What motivated you to pursue certification?
Our pursuit of certification was driven by a desire to formalise and validate the high standards we have always maintained within our operations. We recognised that achieving industry-recognised certifications would not only reinforce our commitment to quality, safety, and environmental stewardship but also provide our clients with the assurance that our services meet rigorous, internationally recognised benchmarks. This commitment to excellence is a cornerstone of our business philosophy and a key factor in our long-standing relationships with our clients.
4. What was your experience like when working through the certification process with Global-Mark?
Working with Global-Mark was a highly positive experience. Their team provided clear guidance throughout the certification process, ensuring that we fully understood the requirements and how to meet them. The process was thorough, and while it required significant effort and attention to detail, Global-Mark’s professionalism and structured approach made it manageable. Their expertise was invaluable in helping us align our operations with the necessary standards.
5. What is the result you’ve achieved, for example, are you satisfied with the result?
We are extremely satisfied with the results of our certification journey. Achieving certifications such as ISO 9001 for Quality Management, ISO 14001 for Environmental Management, and ISO 45001 for Occupational Health and Safety has not only validated our internal processes but also enhanced our reputation in the industry. These certifications have become a key differentiator for us in the market, demonstrating our commitment to continuous improvement and excellence in service delivery.
6. Have you observed any additional business advantages that arose as a result of achieving certification?
Yes, achieving certification has provided several business advantages. It has opened doors to new opportunities, particularly in sectors where certification is a mandatory requirement. Additionally, it has strengthened our relationships with existing clients, as they have greater confidence in our ability to consistently meet their needs. Internally, the certification process has led to improved operational efficiency, clearer documentation, and better staff training, all of which contribute to higher service quality and client satisfaction.
We look forward to continuing our partnership with Global-Mark and leveraging our certifications to drive further success in our business.
For more information on Solo Services Group, click here.
