1. Tell me about your company – what industry you are in and what does your business do?
JBE is a multi-discipline company operating in the rail industry, specialising in providing turn-key services across various sectors, including signalling, track and civil works, safeworking, and sheet metal fabrication. Since our establishment in 1992, we have proudly maintained our status as a 100% Australian-owned and operated business. Our extensive experience in the rail sector allows us to deliver comprehensive solutions tailored to meet the specific needs of our clients, ensuring safety, efficiency, and reliability in every project we undertake. With a strong commitment to excellence and innovation, JBE continues to play a vital role in the development and maintenance of Australia’s rail infrastructure.
2. Can you please provide some top level information about your organisation, such as size, number of staff, office locations or similar?
JBE is a dynamic organisation with a workforce of over 130 employees. Our operations are primarily based in Queensland and Victoria, where we have established offices to support our projects and clients effectively. Recently, we have expanded our footprint into South Australia, targeting the burgeoning South Australian Rail Network. This strategic growth reflects our commitment to meeting the demands of an evolving industry and enhancing our service offerings across multiple regions.
3. What motivated you to pursue certification?
JBE pursued ISO certification to enhance its operational efficiency and demonstrate a commitment to quality, safety and environmental management. The certification process provided a structured framework for improving processes, reducing waste, and ensuring consistent delivery of high-quality products and services. Additionally, achieving ISO certification helped JBE build credibility and trust with clients and stakeholders, differentiate itself in a competitive market, and align its practices with international standards, ultimately facilitating better customer satisfaction and potential growth opportunities.
4. What was your experience like when working through the certification process with Global-Mark?
My experience working through the certification process with Global-Mark has been highly positive. Phil has guided us effectively through each step of the certification process, making it smooth and efficient. Phil’s expertise ensured we were well-prepared at every stage.
5. What is the result you’ve achieved, for example, are you satisfied with the result?
Phil’s consistent support since our initial certification has been invaluable. His responsiveness and insights have made the process smooth and enhanced our understanding of the standards. Overall, his dedication has turned a daunting task into a positive experience with Global-Mark.
6. Have you observed any additional business advantages that arose as a result of achieving certification?
Achieving ISO certification has opened up substantial business advantages for us, particularly in securing major projects. The certification not only enhances our credibility and reputation in the industry but also instils confidence in potential clients regarding our commitment to quality and continuous improvement. As a result, we have been able to distinguish ourselves from competitors, leading to increased opportunities and the successful acquisition of significant contracts that align with our business goals. This has further solidified our position in the market and contributed to overall growth and customer loyalty.
For more information on JBE Signalling, click here.
